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How to fix the incorrect status timer?

If the availability status timer in your MightyCall web dialer or desktop application is displaying an incorrect duration, the issue may be caused by your computer's system clock being out of sync.

MightyCall uses your computer's system time to display how long you've been in your current timer status. If your computer's clock is running ahead or behind the actual time, even by a few minutes, the timer may display an incorrect duration.

To resolve this, make sure your computer is configured to synchronize its date and time automatically.

Windows 10 & 11

  1. Press Windows + I to open Settings.
  2. Navigate to Time & language > Date & time.
  3. Find Set time automatically and make sure it's switched On.
  4. Verify that your Time zone is correct. You can also enable Set time zone automatically if you prefer Windows to manage this setting.
  5. Scroll down to the time synchronization settings:
    Windows 11: Find the Additional settings section.
    Windows 10: Find the Synchronize your clock section.
  6. Click Sync now to immediately synchronize your computer's clock with the time server.
Once synchronization is complete, verify that your computer displays the correct date and time.

macOS

  1. 1. Click the Apple menu in the upper-left corner of your screen.
  2. 2. Open System Settings.
  3. 3. Navigate to General > Date & Time.
  4. 4. Enable Set time and date automatically.
  5. 5. If prompted, confirm the network time server settings.
  6. 6. Make sure your time zone is correct. You can also enable Set time zone automatically using your current location.

Your Mac will automatically synchronize its clock with a network time server.

On macOS Monterey and earlier, these settings are located under Apple menu > System Preferences > Date & Time.

After Synchronizing Your Computer's Time

Once you've confirmed that your computer's date and time are correct:

  1. MightyCall web dialer: Refresh the browser tab where MightyCall is open.

  2. MightyCall desktop app: Press Ctrl + R to refresh the application.

  3. Check whether the status timer is now displaying the correct duration.

If the timer continues to display an incorrect duration, try restarting your browser or the MightyCall desktop application.

Should the issue persist, please contact MightyCall support at support@mightycall.com and provide your operating system, the MightyCall application you're using (web or desktop), and a description of the incorrect timer behavior.