General Voicemail Box

General Voicemail Box (GVM) allows configuring the general company voicemail box without creating a separate user.

Its key feature is that voicemails left for a specific user are only seen by this user and by the Administrators, while GVM voicemails can be seen and handled by everyone on the MightyCall account.

There are three main scenarios where GVM can be used in call flows:

Call to Group

Call to Group has a No-answer rule with the Leave Voicemail > GVM option in the drop-down list:

Once you choose GVM, you can set a voice greeting. To do that, click General Voicemail Box Settings.

Please note that the voice greeting will always be played for any incoming call, regardless the call flow it came through. The same goes for the next two scenarios.

Call Queue

For the Call Queue, it will be and then > Leave Voicemail > GVM:

You can also select GVM as an option to play invitation to leave a voicemail.

Once you choose GVM, click General Voicemail Box Settings to choose a voice greeting.

Leave Voicemail

There is an option to leave voicemail in GVM, not for a user:

GVM Notifications

Once a new VM lands in GVM, every user receives an email notification if they have Send new Voicemail notifications via Email enabled in the Settings.

GVM in the Agent Workspace

In the Agent workspace, Administrators can access and delete all the voicemails, including those left in the GVM. As for users, they can access voicemails left for their extension and for the GVM, yet they can only delete their extension voicemails.

GVM in the Call Log

There is a filter General Voicemail Box that can be enabled in the Call Log to show the voicemails in GVM.