---
title: Multi-Level IVR
description: Multi-level IVR
---

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# Multi-Level IVR

**Multi-level IVR** is an IVR that allows creating a voice menu with a wider choice of paths in your call flow. 

- [Setting up multi-level IVR](https://support.mightycall.com/multi-level-ivr#setting)
- [Video guide](https://support.mightycall.com/multi-level-ivr#video)

### Setting up multi-level IVR

To set multi-level IVR for your call flow, you would need to set up a single-level IVR first.

1. Click on the a**ction** menu (a circle of seven dots).
   
   ![](https://support.mightycall.com/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio751763081c3cb01d07b4b0b61cb4e2aa3Screenshot_523.png?width=250&height=244&name=downloads.intercomcdn.comio751763081c3cb01d07b4b0b61cb4e2aa3Screenshot_523.png)
2. Select **Voice menu**.
   
   ![](https://support.mightycall.com/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio751763261a298c04458b719ebb169d8d9Screenshot_530.png?width=250&height=237&name=downloads.intercomcdn.comio751763261a298c04458b719ebb169d8d9Screenshot_530.png)
3. Add your greeting for the voice menu, for example, *For English, press 1. For Spanish, press 2*.
   
   ![](https://support.mightycall.com/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio7517663309f32323427c3a5eb17efbc15Screenshot_531.png?width=550&height=214&name=downloads.intercomcdn.comio7517663309f32323427c3a5eb17efbc15Screenshot_531.png)
4. To add the second level of the IVR, choose the **Voice menu** for option 1 and upload a file with further instructions in English (e.g. *for Sales press 1, for Support press 2*). The chosen actions (e.g. for Sales/Support) should be selected on the second level.
   
   ![](https://support.mightycall.com/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio499984548deea46b2b5f26c10eb10366cindex3.png?width=670&height=672&name=downloads.intercomcdn.comio499984548deea46b2b5f26c10eb10366cindex3.png)
5. For option 2, again, choose **Voice menu** and upload instructions in Spanish. Once done, set your options on the second level. The maximum number of IVR levels is **10**, yet for the best user experience, we do not recommend creating more than two.

To return to the previous level, a caller can press **\*** **(star)**. You can also add this to your voice instructions for easier navigation.

Don't forget to click on **Save changes** to save your progress!

### Video guide

<iframe width="256" height="144.64" src="https://www.youtube.com/embed/vB6ogx52hpk?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen title="MightyCall Call Center: Multi-level IVR" style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;"></iframe>

 

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