--- title: Message Log description: Message Log --- [Skip to content](https://support.mightycall.com/message-log#main-content) [![Logo MightyCall 32x35](https://support.mightycall.com/hs-fs/hubfs/Logo%20MightyCall%2032x35.png?width=33&height=35&name=Logo%20MightyCall%2032x35.png)](https://support.mightycall.com/?hsLang=en) - [View status page](https://status.mightycall.com/) - [Submit ticket](https://share.hsforms.com/1soAJALfaT0uWAbdbOnNPWA8ozk) - [Visit our website](https://mightycall.com/) Open main navigation Close main navigation - [View status page](https://status.mightycall.com/) - [Submit ticket](https://share.hsforms.com/1soAJALfaT0uWAbdbOnNPWA8ozk) - [Visit our website](https://mightycall.com/) - How can we help you? - There are no suggestions because the search field is empty. 1. [MightyCall Help Center](https://support.mightycall.com/?hsLang=en) 2. [MightyCall Call Center](https://support.mightycall.com/mightycall-call-center?hsLang=en) 3. [Reports](https://support.mightycall.com/mightycall-call-center?hsLang=en#reports) # Message Log - [About Message log](https://support.mightycall.com/message-log#about) - [Access to Message log](https://support.mightycall.com/message-log#access) - [Page layout](https://support.mightycall.com/message-log#layout) - [Essentials](https://support.mightycall.com/message-log#essentials) - [Contact information](https://support.mightycall.com/message-log#contact-info) - [Employee information](https://support.mightycall.com/message-log#employee-info) - [Content & note](https://support.mightycall.com/message-log#content-note) - [Technical details](https://support.mightycall.com/message-log#technical-details) - [Views, export & search](https://support.mightycall.com/message-log#views-export-search) - [Time range](https://support.mightycall.com/message-log#time-range) - [Available filters](https://support.mightycall.com/message-log#available-filters) - [Type](https://support.mightycall.com/message-log#type) - [Direction](https://support.mightycall.com/message-log#direction) - [Business number](https://support.mightycall.com/message-log#direction) - [Employee](https://support.mightycall.com/message-log#employee) ### About Message log **Message Log** is located under the **Reports** tab: it shows the SMS/MMS messages on a MightyCall account for a specified period of time. ![2025-05-05\_18-28](https://support.mightycall.com/hs-fs/hubfs/2025-05-05_18-28.png?width=670&height=359&name=2025-05-05_18-28.png) ### Access to Message Log The Message Log is currently available for all users, regardless of their role. However, the list of visible messages will differ depending on the team member's **role** and the **access to messages on specific business numbers** on the account. ### Page layout The Message Log page includes several columns with information, which can be added to the view or hidden by clicking on the **Columns** button: ![2025-05-05\_18-47](https://support.mightycall.com/hs-fs/hubfs/2025-05-05_18-47.png?width=670&height=476&name=2025-05-05_18-47.png) #### **Essentials** **Timestamp** This is a default column, it can’t be hidden, it remains fixed in the left part of the Message Log page. You can sort the listed messages by the timestamp by clicking on the arrow icon in the column header. Columns can also be rearranged by dragging & dropping them in the **Selected** list. **Direction** Shows whether the message is inbound or outbound. #### **Contact information** **Contact** The name of the sender (if they are saved in your list of clients) or a phone number the message was sent from/to. #### **Employee information** **Employee** The team member who sent the message (only on outbound messages) **Business number** The business number on your MightyCall account the message was sent from/to. #### **Content & note** **Message** The text of the message itself. You can expand the text of longer messages by clicking on it. **Attachments** The files attached to the message (for MMS). You can download the attachments separately by clicking on each of them, or all of them in a ZIP file by clicking on the **download** icon in the upper right corner of the pop-up: ![](https://support.mightycall.com/hs-fs/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets6475db2247016e7aaea653c6images6646716d199cce0bf62bf3aefile-Di0dPesHP5.png?width=300&height=229&name=d33v4339jhl8k0.cloudfront.netdocsassets6475db2247016e7aaea653c6images6646716d199cce0bf62bf3aefile-Di0dPesHP5.png) **Note** The note added to the message by team members (if any). #### **Technical details** **Segments** The total number of segments the message consists of. Each segment is considered & billed as a single message, it includes 160 symbols in the GSM encoding or 70 symbols in the Unicode encoding. You can verify the number of segments in any other SMS symbol counter online, such as [this one](https://charactercounter.com/sms), for example. **Trace ID** An internal ID for the specific message in the system. You can provide it to the support team to help locate the message you have issues with/questions about as well. ### Views, export & search You can change the line density for a more **compact** or **extended** view: ![2025-05-05\_18-30](https://support.mightycall.com/hs-fs/hubfs/2025-05-05_18-30.png?width=670&height=150&name=2025-05-05_18-30.png) ![2025-05-05\_18-29](https://support.mightycall.com/hs-fs/hubfs/2025-05-05_18-29.png?width=670&height=176&name=2025-05-05_18-29.png) You can also click on the **refresh** button to refresh the list of messages, or on the **CSV** button to export the generated log as a CSV file. ![2025-05-05\_18-33](https://support.mightycall.com/hs-fs/hubfs/2025-05-05_18-33.png?width=500&height=91&name=2025-05-05_18-33.png) The refresh button appears only if the selected period includes **a future time period**, e.g. any date preset that has not been finished yet (**This Week**, **This Month**, etc.) or **Today** with the **Full day** toggle on (so the data can be updated at any moment until the end of the day). ![2025-05-05\_18-25](https://support.mightycall.com/hs-fs/hubfs/2025-05-05_18-25.png?width=300&height=226&name=2025-05-05_18-25.png) The search option includes searching by the **contact's name** or **phone number**, the **text of the message** or a **note**, and by the **Trace ID**. ### Time range By default, the Message log shows all messages for the **past 7 days (today + 6 past days)** listed chronologically, with the most recent messages at the top. You can specify **the dates & time** for the listed message as well as **the timezone** solely to show in the report. Toggling on/off the **Full day** switch will disable/enable selecting the exact timeframe for showing еру logged messages. ![](https://support.mightycall.com/hs-fs/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets6475db2247016e7aaea653c6images66469c7b72987f726dc819dbfile-CtIZt4stU3.png?width=500&height=232&name=d33v4339jhl8k0.cloudfront.netdocsassets6475db2247016e7aaea653c6images66469c7b72987f726dc819dbfile-CtIZt4stU3.png)   Preset time periods include **Today**, **Yesterday**, **Last 7 days**, **Last 30 days**, **This week**, **This month**. Other available presets include **Last 14 days**, **Last 28 days**, **Last 90 days** and **Last 180 days**. All selected columns, applied filters and time periods are saved in the local storage of the browser, so next time you visit the Message log page, it will be shown with the presets you chose, not reset to the defaults. ### Available filters You can currently filter the messages displayed in the log by different parameters: **Type**, **Direction**, **Business number**, **Employee**. ![2025-05-08\_13-55](https://support.mightycall.com/hs-fs/hubfs/2025-05-08_13-55.png?width=500&height=116&name=2025-05-08_13-55.png) The filters can be expanded or collapsed by clicking on the **Filters** button or on the arrow icon at the center of the tab. #### **Type** You can limit the view to **MMS** or **SMS** messages. ![](https://support.mightycall.com/hs-fs/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets6475db2247016e7aaea653c6images66467a6b199cce0bf62bf3c0file-qgd0jznSBR.png?width=250&height=167&name=d33v4339jhl8k0.cloudfront.netdocsassets6475db2247016e7aaea653c6images66467a6b199cce0bf62bf3c0file-qgd0jznSBR.png) #### **Direction** You can limit the view to **inbound** or **outbound** messages. ![](https://support.mightycall.com/hs-fs/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets6475db2247016e7aaea653c6images66467ac472987f726dc819cefile-M0nRDRZaOP.png?width=250&height=167&name=d33v4339jhl8k0.cloudfront.netdocsassets6475db2247016e7aaea653c6images66467ac472987f726dc819cefile-M0nRDRZaOP.png) #### **Business number** You can limit the view to the messages sent to/from **certain business numbers**. An **X** **icon** is shown for the business numbers that were deleted from the MightyCall account. ![](https://support.mightycall.com/hs-fs/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets6475db2247016e7aaea653c6images66467b1c199cce0bf62bf3c1file-GitxYuYfxo.png?width=250&height=396&name=d33v4339jhl8k0.cloudfront.netdocsassets6475db2247016e7aaea653c6images66467b1c199cce0bf62bf3c1file-GitxYuYfxo.png) Only **Administrators** can view the messages sent to/from deleted business numbers on the MightyCall account. #### **Employee** You can limit the view to the messages available to **certain team members**. An **X** **icon** is shown for the employees that were deleted from the MightyCall account. ![2025-05-08\_14-45](https://support.mightycall.com/hs-fs/hubfs/2025-05-08_14-45.png?width=250&height=361&name=2025-05-08_14-45.png) Although the **Employee** filter is available for all team members, Agents and Managers with the access to specific business numbers will **not** see the messages other team members sent from **the numbers they don't have access to**. - [MightyCall Call Center](https://support.mightycall.com/mightycall-call-center?hsLang=en#main-content) - [Profile & Settings](https://support.mightycall.com/mightycall-call-center?hsLang=en#profile-settings) - [Subscription & Billing](https://support.mightycall.com/mightycall-call-center?hsLang=en#subscription-billing) - [Payment Methods](https://support.mightycall.com/mightycall-call-center?hsLang=en#payment-methods) - [Auto Dialer](https://support.mightycall.com/mightycall-call-center?hsLang=en#auto-dialer) - [Calling & Messaging](https://support.mightycall.com/mightycall-call-center?hsLang=en#calling-messaging) - [Messaging Compliance](https://support.mightycall.com/mightycall-call-center?hsLang=en#messaging-compliance) - [Call Flow Setup](https://support.mightycall.com/mightycall-call-center?hsLang=en#call-flow-setup) - [Numbers](https://support.mightycall.com/mightycall-call-center?hsLang=en#numbers) - [Team Management](https://support.mightycall.com/mightycall-call-center?hsLang=en#team-management) - [Workspaces](https://support.mightycall.com/mightycall-call-center?hsLang=en#workspaces) - [Reports](https://support.mightycall.com/mightycall-call-center?hsLang=en#reports) - [Mobile App](https://support.mightycall.com/mightycall-call-center?hsLang=en#mobile-app) - [Desktop App](https://support.mightycall.com/mightycall-call-center?hsLang=en#desktop-app) - [Integrations](https://support.mightycall.com/mightycall-call-center?hsLang=en#integrations) - [Deskphone Guides](https://support.mightycall.com/mightycall-call-center?hsLang=en#deskphone-guides) - [FAQs](https://support.mightycall.com/mightycall-call-center?hsLang=en#faqs) - [MightyCall Classic](https://support.mightycall.com/mightycall-classic?hsLang=en#main-content) - [Personal Settings](https://support.mightycall.com/mightycall-classic?hsLang=en#personal-settings) - [Subscription & Billing](https://support.mightycall.com/mightycall-classic?hsLang=en#subscription-billing) - [Calling & Messaging](https://support.mightycall.com/mightycall-classic?hsLang=en#calling-messaging) - [Messaging Compliance](https://support.mightycall.com/mightycall-classic?hsLang=en#messaging-compliance) - [Call Flow](https://support.mightycall.com/mightycall-classic?hsLang=en#call-flow) - [Team & Roles](https://support.mightycall.com/mightycall-classic?hsLang=en#team-roles) - [Business Numbers](https://support.mightycall.com/mightycall-classic?hsLang=en#business-numbers) - [Mobile App](https://support.mightycall.com/mightycall-classic?hsLang=en#mobile-app) - [Integrations](https://support.mightycall.com/mightycall-classic?hsLang=en#integrations) - [Deskphone Guides](https://support.mightycall.com/mightycall-classic?hsLang=en#deskphone-guides) - [FAQs](https://support.mightycall.com/mightycall-classic?hsLang=en#faqs) [mailto:support@mightycall.com](mailto:support@mightycall.com) Copyright © 2025, MightyCall