--- title: Managing Your Team description: Managing Your Team --- [Skip to content](https://support.mightycall.com/managing-your-team#main-content) [![Logo MightyCall 32x35](https://support.mightycall.com/hs-fs/hubfs/Logo%20MightyCall%2032x35.png?width=33&height=35&name=Logo%20MightyCall%2032x35.png)](https://support.mightycall.com/?hsLang=en) - [View status page](https://status.mightycall.com/) - [Submit ticket](https://share.hsforms.com/1soAJALfaT0uWAbdbOnNPWA8ozk) - [Visit our website](https://mightycall.com/) Open main navigation Close main navigation - [View status page](https://status.mightycall.com/) - [Submit ticket](https://share.hsforms.com/1soAJALfaT0uWAbdbOnNPWA8ozk) - [Visit our website](https://mightycall.com/) - How can we help you? - There are no suggestions because the search field is empty. 1. [MightyCall Help Center](https://support.mightycall.com/?hsLang=en) 2. [MightyCall Call Center](https://support.mightycall.com/mightycall-call-center?hsLang=en) 3. [Team Management](https://support.mightycall.com/mightycall-call-center?hsLang=en#team-management) # Managing Your Team The Team section includes the list of your team members, the workgroups they can be part of, and the roles you can assign to them. - [Viewing team member details](https://support.mightycall.com/managing-your-team#details) - [Searching/filtering team members](https://support.mightycall.com/managing-your-team#search) - [Managing team members individually](https://support.mightycall.com/managing-your-team#individual) - [Bulk actions with team members](https://support.mightycall.com/managing-your-team#bulk) - [Inviting new team members](https://support.mightycall.com/managing-your-team#new) ### Viewing team member details ![2025-04-30\_13-02](https://support.mightycall.com/hs-fs/hubfs/2025-04-30_13-02.png?width=670&height=360&name=2025-04-30_13-02.png) By default, you can see a list of all team members on your MightyCall account in this section. The list view shows the **userpic** and **first & last name** of each member, their **role**, whether they have **access to the Supervisor workspace**, their **email address** used for logging in, their **extension** in the system, and up to 3 **forwarding phone numbers** (optional).  Note that you can see the current status of each team member: whether they are currently **Online** or **Offline**, **Available** or **Do not Disturb**, **wrapping up** or **on a call**.  If you click on a team member record in the list, you will see their profile card on the right, which additionally displays the **business numbers** that the user is authorized to use for making **outgoing calls** and sending/receiving **messages**. ![2025-04-30\_13-04](https://support.mightycall.com/hs-fs/hubfs/2025-04-30_13-04.png?width=670&height=356&name=2025-04-30_13-04.png) ### Searching/filtering team members You can search team members by their **name**, **forwarding phone number** or **email address**:  ![2025-04-30\_12-46](https://support.mightycall.com/hs-fs/hubfs/2025-04-30_12-46.png?width=670&height=267&name=2025-04-30_12-46.png) It's also possible to show the team members with a selected **role**, a default or a custom one. ### Managing team members individually You can access the action menu for each team member either by hovering your mouse over their record in the list, or by clicking on the three-dot icon in the upper right corner of their profile card. ![2025-04-30\_13-21](https://support.mightycall.com/hs-fs/hubfs/2025-04-30_13-21.png?width=670&height=33&name=2025-04-30_13-21.png) ![2025-04-30\_13-22](https://support.mightycall.com/hs-fs/hubfs/2025-04-30_13-22.png?width=300&height=327&name=2025-04-30_13-22.png) The following operations can be performed on each team member: - **Edit:** allows editing the user's profile; - **Duplicate**: allows adding a new user by copying the access permissions and settings of an existing user; - **Supervise:** allows viewing the MightyCall account exactly as the user does and having the same access as them; - **Reset password:** sends a password reset email to the user's address; - **Delete user:** permanently removes a team member, while keeping the history of their calls & messages. It's not possible to delete yourself or the only member on the MightyCall account. If you don't see a full list of actions in this menu, it's most likely because your current role doesn't allow access to some operations with users. ### Bulk actions with team members ![2025-04-30\_13-52](https://support.mightycall.com/hs-fs/hubfs/2025-04-30_13-52.png?width=670&height=356&name=2025-04-30_13-52.png) You can select multiple team members and apply the following changes to selected users: - Assign a business number for outgoing calls and messages; - Delete access to a business number for outgoing calls and messages; - Change the role; - Delete users. **You can assign the roles for other users that your own role allows access to**. For example, Managers won't be able to make anyone Administrators, only other Managers and Agents.  The same principle with business numbers: if you don't have access to a specific business number, **you won't be able to assign it to another user**. **If some of the selected users already have the role you'd like to assign them, it won't change for them**. For example, if there are 3 users with the following roles: Agent, Agent and Manager, and you change their role to Manager, this operation will only be performed for the users with the Agent role. ### Inviting new team members You can see available user seats on your MightyCall account (if there are no spare user seats, you can purchase extras), as well as proceed to inviting new team members. ![2025-04-30\_13-35](https://support.mightycall.com/hs-fs/hubfs/2025-04-30_13-35.png?width=670&height=364&name=2025-04-30_13-35.png) The minimum information required to create a user includes the **First or Last name** and **Email**. You can also add a **userpic**, set up the **extension** and **forwarding numbers** for a new user, as well as select their **role** and assign them **business numbers** for **outbound calls** and **messaging**. **You can assign the roles for new users that your own role allows access to**. For example, Managers won't be able to invite new Administrators, only other Managers and Agents. ![2025-04-30\_13-43](https://support.mightycall.com/hs-fs/hubfs/2025-04-30_13-43.png?width=300&height=176&name=2025-04-30_13-43.png) The same principle with business numbers: if you don't have access to a specific business number, **you won't be able to assign it to a new user**. - [MightyCall Call Center](https://support.mightycall.com/mightycall-call-center?hsLang=en#main-content) - [Profile & Settings](https://support.mightycall.com/mightycall-call-center?hsLang=en#profile-settings) - [Subscription & Billing](https://support.mightycall.com/mightycall-call-center?hsLang=en#subscription-billing) - [Payment Methods](https://support.mightycall.com/mightycall-call-center?hsLang=en#payment-methods) - [Auto Dialer](https://support.mightycall.com/mightycall-call-center?hsLang=en#auto-dialer) - [Calling & Messaging](https://support.mightycall.com/mightycall-call-center?hsLang=en#calling-messaging) - [Messaging Compliance](https://support.mightycall.com/mightycall-call-center?hsLang=en#messaging-compliance) - [Call Flow Setup](https://support.mightycall.com/mightycall-call-center?hsLang=en#call-flow-setup) - [Numbers](https://support.mightycall.com/mightycall-call-center?hsLang=en#numbers) - [Team Management](https://support.mightycall.com/mightycall-call-center?hsLang=en#team-management) - [Workspaces](https://support.mightycall.com/mightycall-call-center?hsLang=en#workspaces) - [Reports](https://support.mightycall.com/mightycall-call-center?hsLang=en#reports) - [Mobile App](https://support.mightycall.com/mightycall-call-center?hsLang=en#mobile-app) - [Desktop App](https://support.mightycall.com/mightycall-call-center?hsLang=en#desktop-app) - [Integrations](https://support.mightycall.com/mightycall-call-center?hsLang=en#integrations) - [Deskphone Guides](https://support.mightycall.com/mightycall-call-center?hsLang=en#deskphone-guides) - [FAQs](https://support.mightycall.com/mightycall-call-center?hsLang=en#faqs) - [MightyCall Classic](https://support.mightycall.com/mightycall-classic?hsLang=en#main-content) - [Personal Settings](https://support.mightycall.com/mightycall-classic?hsLang=en#personal-settings) - [Subscription & Billing](https://support.mightycall.com/mightycall-classic?hsLang=en#subscription-billing) - [Calling & Messaging](https://support.mightycall.com/mightycall-classic?hsLang=en#calling-messaging) - [Messaging Compliance](https://support.mightycall.com/mightycall-classic?hsLang=en#messaging-compliance) - [Call Flow](https://support.mightycall.com/mightycall-classic?hsLang=en#call-flow) - [Team & Roles](https://support.mightycall.com/mightycall-classic?hsLang=en#team-roles) - [Business Numbers](https://support.mightycall.com/mightycall-classic?hsLang=en#business-numbers) - [Mobile App](https://support.mightycall.com/mightycall-classic?hsLang=en#mobile-app) - [Integrations](https://support.mightycall.com/mightycall-classic?hsLang=en#integrations) - [Deskphone Guides](https://support.mightycall.com/mightycall-classic?hsLang=en#deskphone-guides) - [FAQs](https://support.mightycall.com/mightycall-classic?hsLang=en#faqs) [mailto:support@mightycall.com](mailto:support@mightycall.com) Copyright © 2025, MightyCall