Managers have the following permissions by default:
Scope
- All: access to all calls, call recordings, voicemails, and analytics within the account.
Recents
- Personal: only calls that were made or received by the current user are displayed in the Agent workspace.
Supervisor workspace
- Full access: full access to the Supervisor workspace.
Reports
- View & manage
- All: access to all reports;
- Download reports: ability to download the available reports.
Auto dialer
- Campaigns
- View & manage: access to creating, editing, and deleting campaigns.
- Lists
- View & manage: access to creating, editing, and deleting record and DNC (Do Not Call) lists.
Call flow
- View & manage: access to creating, editing, and deleting call flows.
Numbers
-
View & manage
-
Edit number settings: editing the settings of any existing business number;
-
Add new numbers: adding a new local/toll-free/international business number;
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Delete numbers: deleting any existing number.
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Team
- Members
- View & manage
- Edit user settings: editing the settings of existing users (currently, supervising users is only available for Manager and Administrator roles);
- Invite new members: adding new users, including through the Duplicate settings and invite a new user function;
- Delete members: deleting existing users.
- View & manage
- Workgroup
- View & manage: access to creating, editing, and deleting workgroups.
- Roles
- No access: no access to the section.
Integrations
- API
- View & manage
- Edit API & User keys: access to managing and generating API & user keys;
- Edit Webhooks: creating, editing, and deleting webhooks.
- View & manage
- CRM
- View & manage: access to connecting, editing, and deleting integrations.
Contacts
- View & manage: access to creating, editing, and deleting contacts.
Account
- View & manage
- Edit subscription & Add-ons access to changing the plan, purchasing and removing add-ons, and updating billing information;
- Refill minutes: topping up the account's internal balance.