Manager Role

The Manager is a new role that has a wider range of permissions than the Agent. With the certain setup, the Manager may have identical access with the Administrator. The only essential difference is that the Manager cannot create, edit or manage other users with Manager or Administrator roles.

Access to account sections

You can define the Manager’s access to the following account sections:

• Team
• Call Flow
• Numbers
• Account

 

Team

Checked: allows the Manager to manage any Agents.

Not checked: this section will be only available with view permissions.

Call Flow

Checked: the Manager will have the same permissions as the Administrator, with the only difference that the Manager can only edit Agent profiles.

Not checked: this section will be only available with view permissions.

Numbers

Checked: the Manager will have the same permissions as the Administrator.

Not checked: this section is unavailable.

Account

Checked: the Manager will have the same permissions as the Administrator, except they won't be able to request account cancellation.

Not checked: this section is unavailable.

Access to calls & voicemails

The Manager has only one access level: Call flow. You cannot set any other access level. Additionally, you can select the business numbers and web widgets the Manager will have access to in their workspace.

 

 

In the example below, the Manager will see all calls and VMs coming to local numbers Los Angeles and San Diego, and the toll-free number:

 

 

However, calls to/from NYC and Toronto be unavailable for the Manager.

Access to messages

Just like with Agents, you can assign the business number(s) the Manager will have access to, meaning this Manager will be able to view and send SMS/MMS from the selected business number(s).

 

Access to outgoing calls

Just like with Agents, you can assign the business number(s) the Manager will be able to use for outbound calls.