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Main Menu in the App

How to open the main menu

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To open the main menu in the mobile app, tap on your profile icon with the green or red status indicator:

  • in the bottom left (for Android), or 
  • the bottom right corner of the screen (for iOS).

Updating your personal information

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If you tap on your name next to the userpic, or on the pen icon in the upper right corner of the screen, you will see a screen to update your first & last name, your email used for logging in and the cell phone number on the device you've got the mobile app installed.

Please note that this isn't necessarily your call forwarding number, but rather the number you have on your cell phone, the one that can be used for placing outbound calls via the Mixed method in the app. 

Changing your status

You can change your status to Available or Do Not Disturb in your mobile app, or to any custom status based on those.

Viewing your plan & payments

This section is available only for default Administrators & Managers, or the custom roles with the view & manage access to the Account section.

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Here you can see the information about your current plan and its price, the next billing date, and your refill minutes balance. You can also refill your balance (used for international calling and calls over the talk minutes limit) in the app.

Checking what's new and rating the app

You can view the information about the latest mobile app release here and share your feedback about using the MightyCall Call Center app.

Using diagnostic tools to check your Internet connection

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With the help of the integrated Internet speed test tool, you can check the connection between your current network and MightyCall servers, and send the results to our support team for the further research.

Please note that this tool tests specifically the VoIP connection to our servers, not the general download/upload speed on the closest servers to your location, as many other speed testing tools do. That is why the actual connection speed may be lower compared to the results from other services.

Reporting a problem

Tap on the Report a problem link at the bottom of the main menu: a new screen will come up, where you can describe your issue (you can add an agent's name or an existing conversation ID for the reference) and tap on Send to submit it.

Once you've sent your report, open the list of your currently running apps, swipe the MightyCall app to close it, and then launch it again by tapping on the app icon.

It's important to send feedback about issues with the mobile app from the app because we receive additional technical information every time you submit it.

Logging out

You can log out of your MightyCall account by tapping the logout icon in the upper right corner of the main menu.

Checking your current app version

You can see your currently installed app version at the bottom of the main menu. 

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PS: Tap on the version to check if that's the most recent one, and see how the app will celebrate if you do!