Journal in the App

• Journal view
• Filters
  • For calls
  • For messages
• Voicemails and call recordings

Journal view

The Journal view in the app lists each call and message on your MightyCall account separately, in the chronological order. 

Filters

You can filter the information showing in the Journal:

For calls

• by date: the history for the past day, 7 days or for the custom time period;
• by call type:
  • inbound (missed, dropped, accepted, voicemail);
  • outbound (unanswered, connected). 
• by business number;
• by assignment in the team: to a specific agent/group/no-one, general voicemail box.

For messages

• by date: the history for the past day, 7 days or for the custom time period;
• by business number;
• by assignment in the team: to a specific agent/group/no-one.

Voicemails and call recordings

Tap on the call/voicemail on the screen. You can listen to a voicemail/call recording, download it or share in the social networks by sending the recording to a selected contact.

You can read the transcription (voice-to-text) of received voicemails or even translate their texts to a number of languages upon downloading and installing the dictionaries. The currently supported languages for translation are Arabic, Chinese, French, German, Hindi, Italian and Spanish.