--- title: How to change the order of agents in a workgroup? description: How to change the order of agents in a workgroup? --- [Skip to content](https://support.mightycall.com/how-to-change-the-order-of-agents-in-a-workgroup#main-content) [![Logo MightyCall 32x35](https://support.mightycall.com/hs-fs/hubfs/Logo%20MightyCall%2032x35.png?width=33&height=35&name=Logo%20MightyCall%2032x35.png)](https://support.mightycall.com/?hsLang=en) - [View status page](https://status.mightycall.com/) - [Submit ticket](https://share.hsforms.com/1soAJALfaT0uWAbdbOnNPWA8ozk) - [Visit our website](https://mightycall.com/) Open main navigation Close main navigation - [View status page](https://status.mightycall.com/) - [Submit ticket](https://share.hsforms.com/1soAJALfaT0uWAbdbOnNPWA8ozk) - [Visit our website](https://mightycall.com/) - How can we help you? - There are no suggestions because the search field is empty. 1. [MightyCall Help Center](https://support.mightycall.com/?hsLang=en) 2. [MightyCall Call Center](https://support.mightycall.com/mightycall-call-center?hsLang=en) 3. [FAQs](https://support.mightycall.com/mightycall-call-center?hsLang=en#faqs) # How to change the order of agents in a workgroup? - [In Team → Workgroups](https://support.mightycall.com/how-to-change-the-order-of-agents-in-a-workgroup#workgroups) - [In Call Flow](https://support.mightycall.com/how-to-change-the-order-of-agents-in-a-workgroup#call-flow) ### In Team **→** Workgroups Go to the **Team → Workgroups** section and click to create a group or edit an existing one. There will be an option to drag & drop the selected workgroup members, so that you could organize their order in the group. ![2025-08-25\_09-34](https://support.mightycall.com/hs-fs/hubfs/2025-08-25_09-34.png?width=400&height=403&name=2025-08-25_09-34.png) Don't forget to click on the check mark icon to save the changes! ### In Call Flow There is an option to create new workgroups in the **Call Flow** section, that allows setting up the custom order of agents there: 1. Go to the **Call Flow** section and select **Call to Group** or **Call Queue** in the action menu: ![2025-04-29\_17-50](https://support.mightycall.com/hs-fs/hubfs/2025-04-29_17-50.png?width=250&height=241&name=2025-04-29_17-50.png) 2. Click on the **Add Workgroup** button: ![2025-04-29\_17-46](https://support.mightycall.com/hs-fs/hubfs/2025-04-29_17-46.png?width=500&height=404&name=2025-04-29_17-46.png) 3. On the showing menu, enter the new workgroup name, check off the agents you'd like to add to the workgroup, then drag & drop on the icons next to their names to change their order:  ![2025-04-29\_17-47](https://support.mightycall.com/hs-fs/hubfs/2025-04-29_17-47.png?width=500&height=546&name=2025-04-29_17-47.png) 4. Click **OK** to save the changes. Please note that the order of members in a group matters if you select the **Call to Group** option with **sequential calling** in your call flow. In this case, calls will be routed to team members one by one, following the set order. If you choose **Call to Group** with **simultaneous calling**, all team members will receive the incoming call at the same time. The **Call Queue** option, on the other hand, uses a **round-robin** method to distribute calls evenly among group members. - [MightyCall Call Center](https://support.mightycall.com/mightycall-call-center?hsLang=en#main-content) - [Profile & Settings](https://support.mightycall.com/mightycall-call-center?hsLang=en#profile-settings) - [Subscription & Billing](https://support.mightycall.com/mightycall-call-center?hsLang=en#subscription-billing) - [Payment Methods](https://support.mightycall.com/mightycall-call-center?hsLang=en#payment-methods) - [Auto Dialer](https://support.mightycall.com/mightycall-call-center?hsLang=en#auto-dialer) - [Calling & Messaging](https://support.mightycall.com/mightycall-call-center?hsLang=en#calling-messaging) - [Messaging Compliance](https://support.mightycall.com/mightycall-call-center?hsLang=en#messaging-compliance) - [Call Flow Setup](https://support.mightycall.com/mightycall-call-center?hsLang=en#call-flow-setup) - [Numbers](https://support.mightycall.com/mightycall-call-center?hsLang=en#numbers) - [Team Management](https://support.mightycall.com/mightycall-call-center?hsLang=en#team-management) - [Workspaces](https://support.mightycall.com/mightycall-call-center?hsLang=en#workspaces) - [Reports](https://support.mightycall.com/mightycall-call-center?hsLang=en#reports) - [Mobile App](https://support.mightycall.com/mightycall-call-center?hsLang=en#mobile-app) - [Desktop App](https://support.mightycall.com/mightycall-call-center?hsLang=en#desktop-app) - [Integrations](https://support.mightycall.com/mightycall-call-center?hsLang=en#integrations) - [Deskphone Guides](https://support.mightycall.com/mightycall-call-center?hsLang=en#deskphone-guides) - [FAQs](https://support.mightycall.com/mightycall-call-center?hsLang=en#faqs) - [MightyCall Classic](https://support.mightycall.com/mightycall-classic?hsLang=en#main-content) - [Personal Settings](https://support.mightycall.com/mightycall-classic?hsLang=en#personal-settings) - [Subscription & Billing](https://support.mightycall.com/mightycall-classic?hsLang=en#subscription-billing) - [Calling & Messaging](https://support.mightycall.com/mightycall-classic?hsLang=en#calling-messaging) - [Messaging Compliance](https://support.mightycall.com/mightycall-classic?hsLang=en#messaging-compliance) - [Call Flow](https://support.mightycall.com/mightycall-classic?hsLang=en#call-flow) - [Team & Roles](https://support.mightycall.com/mightycall-classic?hsLang=en#team-roles) - [Business Numbers](https://support.mightycall.com/mightycall-classic?hsLang=en#business-numbers) - [Mobile App](https://support.mightycall.com/mightycall-classic?hsLang=en#mobile-app) - [Integrations](https://support.mightycall.com/mightycall-classic?hsLang=en#integrations) - [Deskphone Guides](https://support.mightycall.com/mightycall-classic?hsLang=en#deskphone-guides) - [FAQs](https://support.mightycall.com/mightycall-classic?hsLang=en#faqs) [mailto:support@mightycall.com](mailto:support@mightycall.com) Copyright © 2025, MightyCall