--- title: Dual-Channel Recording description: Dual-Channel Recording --- [Skip to content](https://support.mightycall.com/dual-channel-recording#main-content) [![Logo MightyCall 32x35](https://support.mightycall.com/hs-fs/hubfs/Logo%20MightyCall%2032x35.png?width=33&height=35&name=Logo%20MightyCall%2032x35.png)](https://support.mightycall.com/?hsLang=en) - [View status page](https://status.mightycall.com/) - [Submit ticket](https://share.hsforms.com/1soAJALfaT0uWAbdbOnNPWA8ozk) - [Visit our website](https://mightycall.com/) Open main navigation Close main navigation - [View status page](https://status.mightycall.com/) - [Submit ticket](https://share.hsforms.com/1soAJALfaT0uWAbdbOnNPWA8ozk) - [Visit our website](https://mightycall.com/) - How can we help you? - There are no suggestions because the search field is empty. 1. [MightyCall Help Center](https://support.mightycall.com/?hsLang=en) 2. [MightyCall Call Center](https://support.mightycall.com/mightycall-call-center?hsLang=en) 3. [Calling & Messaging](https://support.mightycall.com/mightycall-call-center?hsLang=en#calling-messaging) # Dual-Channel Recording **Dual-channel recording** allows you to capture your call with two separate audio channels in a stereo recording: one for the customer (contact) and another for the agent. This method provides various benefits compared to single-channel (mono) recordings: by isolating each party's audio, it becomes simpler to analyze the tone of voice and sentiment, perform quality assurance reviews, etc.  - [How to manually download dual-channel recordings?](https://support.mightycall.com/dual-channel-recording#manually) - [How to get a recording of a single channel?](https://support.mightycall.com/dual-channel-recording#single-channel) - [How to automate downloading dual-channel recordings?](https://support.mightycall.com/dual-channel-recording#automate) ### How to manually download dual-channel recordings? 1. Go to **Reports → Call Log**. 2. Open the browser console by pressing F12 and go to the **Network** tab. 3. Use the [Call Log filters](https://support.mightycall.com/call-log?hsLang=en) to locate the recording(s) you need. 4. In the Network tab, switch to the **Preview** tab and look for the `requestlog` records: there will be 2 of them, you need the one includes `PageInfo`. ![2024-07-01_14-55](https://support.mightycall.com/hs-fs/hubfs/2024-07-01_14-55.png?width=670&height=381&name=2024-07-01_14-55.png) 5. Locate the call you need under `items` and expand the details under `callInfo`. ![2024-07-01_15-07](https://support.mightycall.com/hs-fs/hubfs/2024-07-01_15-07.png?width=670&height=603&name=2024-07-01_15-07.png) 6. Copy the `recordingID` by right-clicking it and selecting **Copy value**. ![2024-07-01_14-57](https://support.mightycall.com/hs-fs/hubfs/2024-07-01_14-57.png?width=670&height=600&name=2024-07-01_14-57.png) 7. Paste the copied URL in your browser and add `?mode=stereo` at the end. The final link will look something like:  ``` https://console.mightycall.com/Panel/Files/CrmIntegrationMedia/-MIF8Ou9_tZL8uEmy1XlL2EYIMQ1SOV--yM0due4QbQpLRU-OohFvqa9XxfJF0uZbailR25zQvScEo60UnICJWV6PP59hEvimvMAPQS2ZRSYLvSGuhe52LnL3OffEZRY/1gb7bl79BwyuCXpA_hU4PAc-7xGYy2kdA9-_wcNiivyjDHWzii_lI_5adUdmn8TW3OJPIhmVUx9nYdSWLTkIOeH1iZ5qfiXGcGDuW7NDPqYy4GO_p1Ms4aEylAFsFO8X/mlqsjFTNEF_hsRUpMUAcEA==IrmNcGXj4NCYIJiHaXIFQA==bzDXdLgmp-pSpYYRjYPAjA==?mode=stereo ``` 8. Visit the link: you should download a file with the dual-channel recording as a result. By using the link as is, without adding `?mode=stereo` at the end, you will receive a single-channel recording of a call, where both parties' audios are saved in mono. ### How to get a recording of a single channel? The downloaded file contains the recording of 2 parties, each in a separate channel. To capture the audio from one of the two channels and save it as a separate file, do the following:   1. Download and install any audio editor software (for example, [Audacity](https://www.audacityteam.org), which is freeware). 2. Open the downloaded stereo file there, it will look like this: ![7e60fe79-7e39-4d50-bf87-f8c96cd2fca4](https://support.mightycall.com/hs-fs/hubfs/7e60fe79-7e39-4d50-bf87-f8c96cd2fca4.png?width=670&height=344&name=7e60fe79-7e39-4d50-bf87-f8c96cd2fca4.png) 3. Use the option **Split Stereo to Mono**. ![2024-07-01_15-41](https://support.mightycall.com/hs-fs/hubfs/2024-07-01_15-41.png?width=300&height=498&name=2024-07-01_15-41.png) 4. Your audio file will be split into 2 mono channels. Delete the one you don't need, and save the other one in the format of your choice. ![dc655ebd-45c8-437f-90b4-d2404d6e576e](https://support.mightycall.com/hs-fs/hubfs/dc655ebd-45c8-437f-90b4-d2404d6e576e.png?width=670&height=332&name=dc655ebd-45c8-437f-90b4-d2404d6e576e.png) ![d51fb71c-6156-42b4-b01c-0df04c1cd448](https://support.mightycall.com/hs-fs/hubfs/d51fb71c-6156-42b4-b01c-0df04c1cd448.png?width=670&height=266&name=d51fb71c-6156-42b4-b01c-0df04c1cd448.png) ### How to automate downloading dual-channel recordings? There are different options available:  1. Via [Zapier](https://support.mightycall.com/integrating-mightycall-with-zapier?hsLang=en). 2. Via a script on your server. 3. Via a webhook (as an option): - Either periodically list all requests by a set filter and download the recordings,  - Or send a webhook with a completed event for each request. You can use [the following method](https://ccapi.mightycall.com/v4/doc#tag/Authentication) for authentication. You can set up downloading recording daily/weekly/monthly based on the set timestamp. 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