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Dual-Channel Recording

Dual-channel recording allows you to capture your call with two separate audio channels in a stereo recording: one for the customer (contact) and another for the agent.

This method provides various benefits compared to single-channel (mono) recordings: by isolating each party's audio, it becomes simpler to analyze the tone of voice and sentiment, perform quality assurance reviews, etc. 

How to manually download dual-channel recordings?

  1. Go to Reports → Call Log.
  2. Open the browser console by pressing F12 and go to the Network tab.
  3. Use the Call Log filters to locate the recording(s) you need.
  4. In the Network tab, switch to the Preview tab and look for the requestlog records: there will be 2 of them, you need the one includes PageInfo.

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  5. Locate the call you need under items and expand the details under callInfo.

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  6. Copy the recordingID by right-clicking it and selecting Copy value.

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  7. Paste the copied URL in your browser and add ?mode=stereo at the end. The final link will look something like: 
    https://console.mightycall.com/Panel/Files/CrmIntegrationMedia/-MIF8Ou9_tZL8uEmy1XlL2EYIMQ1SOV--yM0due4QbQpLRU-OohFvqa9XxfJF0uZbailR25zQvScEo60UnICJWV6PP59hEvimvMAPQS2ZRSYLvSGuhe52LnL3OffEZRY/1gb7bl79BwyuCXpA_hU4PAc-7xGYy2kdA9-_wcNiivyjDHWzii_lI_5adUdmn8TW3OJPIhmVUx9nYdSWLTkIOeH1iZ5qfiXGcGDuW7NDPqYy4GO_p1Ms4aEylAFsFO8X/mlqsjFTNEF_hsRUpMUAcEA==IrmNcGXj4NCYIJiHaXIFQA==bzDXdLgmp-pSpYYRjYPAjA==?mode=stereo
  8. Visit the link: you should download a file with the dual-channel recording as a result.

By using the link as is, without adding ?mode=stereo at the end, you will receive a single-channel recording of a call, where both parties' audios are saved in mono.

How to get a recording of a single channel?

The downloaded file contains the recording of 2 parties, each in a separate channel. To capture the audio from one of the two channels and save it as a separate file, do the following:  

  1. Download and install any audio editor software (for example, Audacity, which is freeware).
  2. Open the downloaded stereo file there, it will look like this:

    7e60fe79-7e39-4d50-bf87-f8c96cd2fca4
  3. Use the option Split Stereo to Mono.

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  4. Your audio file will be split into 2 mono channels. Delete the one you don't need, and save the other one in the format of your choice.

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How to automate downloading dual-channel recordings?

There are different options available: 

  1. Via Zapier.

  2. Via a script on your server.

  3. Via a webhook (as an option):

  • Either periodically list all requests by a set filter and download the recordings, 
  • Or send a webhook with a completed event for each request.

You can use the following method for authentication.

You can set up downloading recording daily/weekly/monthly based on the set timestamp. For additional information and detailed instructions, please contact our support team.