This feature allows callers to locate a person by specifying their name instead of an extension. A caller will be prompted to enter the first few letters of a person’s first or last name using their phone’s keypad.
![](https://support.mightycall.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio465466239955fc936452ab09afcefbe32dial-by-name-1.png)
How does it work?
The auto receptionist or voice receptionist will ask the caller to enter the first few letters of a person’s first or last name using their phone’s keypad. The caller will then hear a message, You are trying to reach... (The caller will hear the selected person’s pre-recorded voice greeting.)
If this is correct, the caller can connect to the selected person by pressing the # (hash) key.
In case of a typo, the caller will hear the following message, We were not able to find the name you have entered, please try again. To start over, the caller can press * (star) to try again.
Enabling Dial by Name
- To enable this feature, go to your Profile > Additional Settings and tick Dial by Name.
![](https://support.mightycall.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets6475db2247016e7aaea653c6images649229b8e9352a3c57926baefile-aTxyTyHtGD.png)
- Next, go to Greetings & Media and upload a greeting: it should include you pronouncing your first & last name clearly.
![](https://support.mightycall.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets6475db2247016e7aaea653c6images64922a14046c1478e8c76e92file-wZr9q0EFMW.png)
Dial by Name in call flows
First, please make sure you have Dial by Name enabled in your Profile.
If you want to add a call flow with the Dial by Name option, follow the steps below:
- Click on the Action menu (a circle of seven dots).
![](https://support.mightycall.com/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio751712230a86010334514a51736289594Screenshot_523-4.png?width=250&height=244&name=downloads.intercomcdn.comio751712230a86010334514a51736289594Screenshot_523-4.png)
- Select Dial by Name.
Don't forget to click on Save changes to save your progress!