--- title: Auto Receptionist (IVR) description: Auto Receptionist (IVR) --- [Skip to content](https://support.mightycall.com/auto-receptionist-ivr#main-content) [![Logo MightyCall 32x35](https://support.mightycall.com/hs-fs/hubfs/Logo%20MightyCall%2032x35.png?width=33&height=35&name=Logo%20MightyCall%2032x35.png)](https://support.mightycall.com/?hsLang=en) - [View status page](https://status.mightycall.com/) - [Submit ticket](https://share.hsforms.com/1soAJALfaT0uWAbdbOnNPWA8ozk) - [Visit our website](https://mightycall.com/) Open main navigation Close main navigation - [View status page](https://status.mightycall.com/) - [Submit ticket](https://share.hsforms.com/1soAJALfaT0uWAbdbOnNPWA8ozk) - [Visit our website](https://mightycall.com/) - How can we help you? - There are no suggestions because the search field is empty. 1. [MightyCall Help Center](https://support.mightycall.com/?hsLang=en) 2. [MightyCall Call Center](https://support.mightycall.com/mightycall-call-center?hsLang=en) 3. [Call Flow Setup](https://support.mightycall.com/mightycall-call-center?hsLang=en#call-flow-setup) # Auto Receptionist (IVR) Auto Receptionist, also known as **IVR (Interactive Voice Response)** allows callers to interact with a phone system via their phone’s keypad. You’ve definitely encountered them before, probably in the form of “*Press 1 for Sales, press 2 for Support and press 3 to leave a voicemail.*” - [How does it work?](https://support.mightycall.com/auto-receptionist-ivr#how) - [Setting up IVR](https://support.mightycall.com/auto-receptionist-ivr#setting) ### How does it work? The information playback menu starts the call (Press 1 for Sales, Press 2 for Support, etc.), and then forwards it to the proper destination using a routing system. Most IVR systems designed for small businesses also contain a **dial-by-name** directory. This allows a caller to dial the first name, last name, or full name of the person they need, and the system will automatically forward the call there. If a call goes to a group, the **Automated Call Distribution** determines who gets the call first using 1 of 3 distribution methods (which you can select and change at any time). Running multiple auto-attendants on an IVR system allows you to handle things like: - Business vs non-business hours - Regular vs VIP clients - Using multiple phone numbers ### Setting up IVR 1. Click on the a**ction** menu (a circle of seven dots). ![](https://support.mightycall.com/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio751763081c3cb01d07b4b0b61cb4e2aa3Screenshot_523-1.png?width=250&height=244&name=downloads.intercomcdn.comio751763081c3cb01d07b4b0b61cb4e2aa3Screenshot_523-1.png) 2. Select **Voice menu**. ![](https://support.mightycall.com/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio751763261a298c04458b719ebb169d8d9Screenshot_530-1.png?width=250&height=237&name=downloads.intercomcdn.comio751763261a298c04458b719ebb169d8d9Screenshot_530-1.png) 3. Add your own greeting for the voice menu and a media prompt for incorrect input. ![](https://support.mightycall.com/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio7517663309f32323427c3a5eb17efbc15Screenshot_531-1.png?width=670&height=261&name=downloads.intercomcdn.comio7517663309f32323427c3a5eb17efbc15Screenshot_531-1.png) Please don't add the same greeting as the business greeting **(1)** and as the voice menu instructions **(2)** because they will play twice!  ![](https://support.mightycall.com/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio75179522760f32ca296140352e1deade7Screenshot_535.png?width=250&height=175&name=downloads.intercomcdn.comio75179522760f32ca296140352e1deade7Screenshot_535.png) We recommend you to remove the business greeting and leave the voice menu one: ![](https://support.mightycall.com/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio7517990271994ca6a9aaa29bcd13b6132Screenshot_536.png?width=250&height=169&name=downloads.intercomcdn.comio7517990271994ca6a9aaa29bcd13b6132Screenshot_536.png) 4. Select the desired actions for digits 0 up to 9. You can click on the digit to change it, or delete a voice menu option by clicking on a cross icon next to it. ![](https://support.mightycall.com/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio7517886082e72ec8c5073240b913dcac1Screenshot_533.png?width=875&height=452&name=downloads.intercomcdn.comio7517886082e72ec8c5073240b913dcac1Screenshot_533.png) 5. Select the desired action for a timeout (if a caller just stays on the line without making a selection). ![](https://support.mightycall.com/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio7517912010999dc8b19a9516466ccd041Screenshot_534.png?width=853&height=444&name=downloads.intercomcdn.comio7517912010999dc8b19a9516466ccd041Screenshot_534.png) Don't forget to click on **Save changes** to save your progress! - [MightyCall Call Center](https://support.mightycall.com/mightycall-call-center?hsLang=en#main-content) - [Profile & Settings](https://support.mightycall.com/mightycall-call-center?hsLang=en#profile-settings) - [Subscription & Billing](https://support.mightycall.com/mightycall-call-center?hsLang=en#subscription-billing) - [Payment Methods](https://support.mightycall.com/mightycall-call-center?hsLang=en#payment-methods) - [Auto Dialer](https://support.mightycall.com/mightycall-call-center?hsLang=en#auto-dialer) - [Calling & Messaging](https://support.mightycall.com/mightycall-call-center?hsLang=en#calling-messaging) - [Messaging Compliance](https://support.mightycall.com/mightycall-call-center?hsLang=en#messaging-compliance) - [Call Flow Setup](https://support.mightycall.com/mightycall-call-center?hsLang=en#call-flow-setup) - [Numbers](https://support.mightycall.com/mightycall-call-center?hsLang=en#numbers) - [Team Management](https://support.mightycall.com/mightycall-call-center?hsLang=en#team-management) - [Workspaces](https://support.mightycall.com/mightycall-call-center?hsLang=en#workspaces) - [Reports](https://support.mightycall.com/mightycall-call-center?hsLang=en#reports) - [Mobile App](https://support.mightycall.com/mightycall-call-center?hsLang=en#mobile-app) - [Desktop App](https://support.mightycall.com/mightycall-call-center?hsLang=en#desktop-app) - [Integrations](https://support.mightycall.com/mightycall-call-center?hsLang=en#integrations) - [Deskphone Guides](https://support.mightycall.com/mightycall-call-center?hsLang=en#deskphone-guides) - [FAQs](https://support.mightycall.com/mightycall-call-center?hsLang=en#faqs) - [MightyCall Classic](https://support.mightycall.com/mightycall-classic?hsLang=en#main-content) - [Personal Settings](https://support.mightycall.com/mightycall-classic?hsLang=en#personal-settings) - [Subscription & Billing](https://support.mightycall.com/mightycall-classic?hsLang=en#subscription-billing) - [Calling & Messaging](https://support.mightycall.com/mightycall-classic?hsLang=en#calling-messaging) - [Messaging Compliance](https://support.mightycall.com/mightycall-classic?hsLang=en#messaging-compliance) - [Call Flow](https://support.mightycall.com/mightycall-classic?hsLang=en#call-flow) - [Team & Roles](https://support.mightycall.com/mightycall-classic?hsLang=en#team-roles) - [Business Numbers](https://support.mightycall.com/mightycall-classic?hsLang=en#business-numbers) - [Mobile App](https://support.mightycall.com/mightycall-classic?hsLang=en#mobile-app) - [Integrations](https://support.mightycall.com/mightycall-classic?hsLang=en#integrations) - [Deskphone Guides](https://support.mightycall.com/mightycall-classic?hsLang=en#deskphone-guides) - [FAQs](https://support.mightycall.com/mightycall-classic?hsLang=en#faqs) [mailto:support@mightycall.com](mailto:support@mightycall.com) Copyright © 2025, MightyCall