--- title: Answering Rules (Classic) description: Answering Rules (Classic) --- [Skip to content](https://support.mightycall.com/answering-rules#main-content) [![Logo MightyCall 32x35](https://support.mightycall.com/hs-fs/hubfs/Logo%20MightyCall%2032x35.png?width=33&height=35&name=Logo%20MightyCall%2032x35.png)](https://support.mightycall.com/?hsLang=en) - [View status page](https://status.mightycall.com/) - [Submit ticket](https://share.hsforms.com/1soAJALfaT0uWAbdbOnNPWA8ozk) - [Visit our website](https://mightycall.com/) Open main navigation Close main navigation - [View status page](https://status.mightycall.com/) - [Submit ticket](https://share.hsforms.com/1soAJALfaT0uWAbdbOnNPWA8ozk) - [Visit our website](https://mightycall.com/) - How can we help you? - There are no suggestions because the search field is empty. 1. [MightyCall Help Center](https://support.mightycall.com/?hsLang=en) 2. [MightyCall Classic](https://support.mightycall.com/mightycall-classic?hsLang=en) 3. [Personal Settings](https://support.mightycall.com/mightycall-classic?hsLang=en#personal-settings) # Answering Rules (Classic) Call answering rules define how your incoming calls will be handled, when you're in the DnD status, on a call or don't pick up the phone. - [How the rules work](https://support.mightycall.com/answering-rules#how) - [MightyCall voicemail](https://support.mightycall.com/answering-rules#voicemail) - [Call waiting](https://support.mightycall.com/answering-rules#call-waiting) ### How the rules work First, a default audio recording will be played informing the caller about the reason their call cannot be completed (it can be disabled by clicking on **the gear icon** in the upper right corner of a greeting block):  ![](https://support.mightycall.com/hs-fs/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets6475db2247016e7aaea653c6images64918bdf046c1478e8c76dbafile-4n7IZiQW62.png?width=670&height=337&name=d33v4339jhl8k0.cloudfront.netdocsassets6475db2247016e7aaea653c6images64918bdf046c1478e8c76dbafile-4n7IZiQW62.png) - If your status is set to **Do not Disturb**, the calls can disconnect or go to voicemail; - If you're **Busy**, the calls can disconnect, get put on hold / sent to call waiting or go to voicemail; - If there is **No answer** through your call forwarding options, the calls can disconnect or go to voicemail. ### MightyCall voicemail Calls will go to your MightyCall voicemail only when: 1. Your status is set to **Do Not Disturb**; 2. You do not answer an inbound call (for whatever reason). Should the caller receive no answer, they will hear the standard voicemail message: “*Please leave your message after the tone.*” However, if you have recorded your own custom voicemail greeting, you can add it in the tab labeled **Greetings & Media**. There is no need to add the voicemail greeting in the **Answering Rules** as well, because it will be played twice for the caller. ### Call waiting Call waiting is a feature that notifies the user that there is another call on the line and allows handling it. Call waiting only works for the incoming calls via the **Call to user** action. Group or queue calls currently don't have the call waiting option available. This feature is enabled by default. To disable it, navigate to **Profile → Answering Rules → Busy**. The last action under **Busy** rule should be anything but Call waiting. To enable it, choose **Call waiting** instead. ![](https://support.mightycall.com/hs-fs/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets6475db2247016e7aaea653c6images64918c1d885de842a5d8c746file-k8RyAVYUjh.png?width=670&height=345&name=d33v4339jhl8k0.cloudfront.netdocsassets6475db2247016e7aaea653c6images64918c1d885de842a5d8c746file-k8RyAVYUjh.png) - [MightyCall Call Center](https://support.mightycall.com/mightycall-call-center?hsLang=en#main-content) - [Profile & Settings](https://support.mightycall.com/mightycall-call-center?hsLang=en#profile-settings) - [Subscription & Billing](https://support.mightycall.com/mightycall-call-center?hsLang=en#subscription-billing) - [Payment Methods](https://support.mightycall.com/mightycall-call-center?hsLang=en#payment-methods) - [Auto Dialer](https://support.mightycall.com/mightycall-call-center?hsLang=en#auto-dialer) - [Calling & Messaging](https://support.mightycall.com/mightycall-call-center?hsLang=en#calling-messaging) - [Messaging Compliance](https://support.mightycall.com/mightycall-call-center?hsLang=en#messaging-compliance) - [Call Flow Setup](https://support.mightycall.com/mightycall-call-center?hsLang=en#call-flow-setup) - [Numbers](https://support.mightycall.com/mightycall-call-center?hsLang=en#numbers) - [Team Management](https://support.mightycall.com/mightycall-call-center?hsLang=en#team-management) - [Workspaces](https://support.mightycall.com/mightycall-call-center?hsLang=en#workspaces) - [Reports](https://support.mightycall.com/mightycall-call-center?hsLang=en#reports) - [Mobile App](https://support.mightycall.com/mightycall-call-center?hsLang=en#mobile-app) - [Desktop App](https://support.mightycall.com/mightycall-call-center?hsLang=en#desktop-app) - [Integrations](https://support.mightycall.com/mightycall-call-center?hsLang=en#integrations) - [Deskphone Guides](https://support.mightycall.com/mightycall-call-center?hsLang=en#deskphone-guides) - [FAQs](https://support.mightycall.com/mightycall-call-center?hsLang=en#faqs) - [MightyCall Classic](https://support.mightycall.com/mightycall-classic?hsLang=en#main-content) - [Personal Settings](https://support.mightycall.com/mightycall-classic?hsLang=en#personal-settings) - [Subscription & Billing](https://support.mightycall.com/mightycall-classic?hsLang=en#subscription-billing) - [Calling & Messaging](https://support.mightycall.com/mightycall-classic?hsLang=en#calling-messaging) - [Messaging Compliance](https://support.mightycall.com/mightycall-classic?hsLang=en#messaging-compliance) - [Call Flow](https://support.mightycall.com/mightycall-classic?hsLang=en#call-flow) - [Team & Roles](https://support.mightycall.com/mightycall-classic?hsLang=en#team-roles) - [Business Numbers](https://support.mightycall.com/mightycall-classic?hsLang=en#business-numbers) - [Mobile App](https://support.mightycall.com/mightycall-classic?hsLang=en#mobile-app) - [Integrations](https://support.mightycall.com/mightycall-classic?hsLang=en#integrations) - [Deskphone Guides](https://support.mightycall.com/mightycall-classic?hsLang=en#deskphone-guides) - [FAQs](https://support.mightycall.com/mightycall-classic?hsLang=en#faqs) [mailto:support@mightycall.com](mailto:support@mightycall.com) Copyright © 2025, MightyCall