---
title: Use Cases for Roles (Classic)
description: "Let’s review a sample call flow:   The task would be to set up the access to calls in the following way: 105 Leo, who is not part of this call flow, should have access to all the calls within this cal"
---

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# Use Cases for Roles (Classic)

Let’s review a sample call flow:

![](https://support.mightycall.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio664868023bf1812cfb2e95ddbb942287busecase-1.png)<https://downloads.intercomcdn.com/i/o/664868023/bf1812cfb2e95ddbb942287b/usecase.png>

 

The task would be to set up the access to calls in the following way:

- **Sales** and **Support** members should only have access to the calls landed in their groups;
- **103 Jasmine** should only have access to her calls;
- **106 Karey** should have access to all the calls of this call flow;
- **105 Leo**, who is not part of this call flow, should have access to all the calls within this call flow.

---

To do it the right way, we should do the following:

- 100 John, 101 Peter, 102 Jessica, 104 Allie should be **Agents**, with the **Calling group** access level;
- 103 Jasmine should be an **Agent**, with the **Personal** access level;
- 106 Karey should be an **Agent**, with the **Call flow** access level;
- 105 Leo should be a **Manager**, with access to all calls for the business numbers +1 (213) 647-2453 and +1 (332) 213-9228.

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