--- title: Telephony User Interface (TUI) (Classic) description: MightyCall supports a Telephony User Interface (TUI). A TUI allows you to transfer calls, put your call on hold, or make a second (consultation) call just by using your phone keypad, cutting out obnox --- [Skip to content](https://support.mightycall.com/telephony-user-interface-tui-mc#main-content) [![Logo MightyCall 32x35](https://support.mightycall.com/hs-fs/hubfs/Logo%20MightyCall%2032x35.png?width=33&height=35&name=Logo%20MightyCall%2032x35.png)](https://support.mightycall.com/?hsLang=en) - [View status page](https://status.mightycall.com/) - [Submit ticket](https://share.hsforms.com/1soAJALfaT0uWAbdbOnNPWA8ozk) - [Visit our website](https://mightycall.com/) Open main navigation Close main navigation - [View status page](https://status.mightycall.com/) - [Submit ticket](https://share.hsforms.com/1soAJALfaT0uWAbdbOnNPWA8ozk) - [Visit our website](https://mightycall.com/) - How can we help you? - There are no suggestions because the search field is empty. 1. [MightyCall Help Center](https://support.mightycall.com/?hsLang=en) 2. [MightyCall Classic](https://support.mightycall.com/mightycall-classic?hsLang=en) 3. [Calling & Messaging](https://support.mightycall.com/mightycall-classic?hsLang=en#calling-messaging) # Telephony User Interface (TUI) (Classic) MightyCall supports a **Telephony User Interface (TUI)**. A TUI allows you to transfer calls, put your call on hold, or make a second (consultation) call just by using your phone keypad, cutting out obnoxious alternative methods of needing to do so. TUI allows you to manage these calls in a number of ways. ### Using TUI On Your Cell Phone You can use TUI with your cell phone. ### Direct transfer via cell phone: Press **\*\*101#** to make a direct transfer. “101” is an extension of a team member in your MightyCall account. You can use any phone number, for example, 1 888 256 8312 as well. ### Consultative Transfer via cell phone: Press **##** sequentially during a conversation and wait for an audio guide to play. The following options are available: Press **1** — make a call to another person (a second line). Press **2** — merge all active calls into a conference. Press **3** — disconnect the second line. Press **4** — return to the first line (the second line will be put on hold). **For example:** During a conversation, press: - **## 101 # \[call another person (second line)** **… conversation with the second line\] ## 1 or hang up** – the initial call will be transferred from the first party to the last one, the call gets disconnected for the transferring person. - **## 101 # \[call another person (second line) … conversation with the second line\] ## 2** – calls are merged, a conference call for 3 members starts. - **## 101 # \[call another person (second line) … conversation with the second line\] ## 3** – the second line gets disconnected, the first line stays on hold. The transferring person hears the voice instructions again (to dial a number followed by # or to press \* to return to the first call). - **## 101 # \[call another person (second line) … conversation with the second line\] ## 4** – the call returns to the first line, the second line is put on hold. - [MightyCall Call Center](https://support.mightycall.com/mightycall-call-center?hsLang=en#main-content) - [Profile & Settings](https://support.mightycall.com/mightycall-call-center?hsLang=en#profile-settings) - [Subscription & Billing](https://support.mightycall.com/mightycall-call-center?hsLang=en#subscription-billing) - [Payment Methods](https://support.mightycall.com/mightycall-call-center?hsLang=en#payment-methods) - [Auto Dialer](https://support.mightycall.com/mightycall-call-center?hsLang=en#auto-dialer) - [Calling & Messaging](https://support.mightycall.com/mightycall-call-center?hsLang=en#calling-messaging) - [Messaging Compliance](https://support.mightycall.com/mightycall-call-center?hsLang=en#messaging-compliance) - [Call Flow Setup](https://support.mightycall.com/mightycall-call-center?hsLang=en#call-flow-setup) - [Numbers](https://support.mightycall.com/mightycall-call-center?hsLang=en#numbers) - [Team Management](https://support.mightycall.com/mightycall-call-center?hsLang=en#team-management) - [Workspaces](https://support.mightycall.com/mightycall-call-center?hsLang=en#workspaces) - [Reports](https://support.mightycall.com/mightycall-call-center?hsLang=en#reports) - [Mobile App](https://support.mightycall.com/mightycall-call-center?hsLang=en#mobile-app) - [Desktop App](https://support.mightycall.com/mightycall-call-center?hsLang=en#desktop-app) - [Integrations](https://support.mightycall.com/mightycall-call-center?hsLang=en#integrations) - [Deskphone Guides](https://support.mightycall.com/mightycall-call-center?hsLang=en#deskphone-guides) - [FAQs](https://support.mightycall.com/mightycall-call-center?hsLang=en#faqs) - [MightyCall Classic](https://support.mightycall.com/mightycall-classic?hsLang=en#main-content) - [Personal Settings](https://support.mightycall.com/mightycall-classic?hsLang=en#personal-settings) - [Subscription & Billing](https://support.mightycall.com/mightycall-classic?hsLang=en#subscription-billing) - [Calling & Messaging](https://support.mightycall.com/mightycall-classic?hsLang=en#calling-messaging) - [Messaging Compliance](https://support.mightycall.com/mightycall-classic?hsLang=en#messaging-compliance) - [Call Flow](https://support.mightycall.com/mightycall-classic?hsLang=en#call-flow) - [Team & Roles](https://support.mightycall.com/mightycall-classic?hsLang=en#team-roles) - [Business Numbers](https://support.mightycall.com/mightycall-classic?hsLang=en#business-numbers) - [Mobile App](https://support.mightycall.com/mightycall-classic?hsLang=en#mobile-app) - [Integrations](https://support.mightycall.com/mightycall-classic?hsLang=en#integrations) - [Deskphone Guides](https://support.mightycall.com/mightycall-classic?hsLang=en#deskphone-guides) - [FAQs](https://support.mightycall.com/mightycall-classic?hsLang=en#faqs) [mailto:support@mightycall.com](mailto:support@mightycall.com) Copyright © 2025, MightyCall