---
title: Receiving Calls in the App (Classic)
description: To receive incoming calls, you must activate the mobile app. This can be done when you first log in to the app or later in the Settings &gt;  Receiving calls in the app, or on the web (Profile &gt; My Forwa
---

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# Receiving Calls in the App (Classic)

### Receiving calls

To receive incoming calls, you must activate the mobile app. This can be done when you first log in to the app or later in the **Settings \>**  **Receiving calls** in the app, or on the web (**Profile \>** **My Forwarding Numbers**).

You can also configure how you want to receive calls:

- whether you'd like the calls to be forwarded to your mobile app first or not;
- how long should the call try to reach you in the app;
- if the calls should ring to the mobile app at the same time with other call forwarding options or one by one.

![](https://support.mightycall.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio465531231adc62ec82732cf0ca68995c7How-to-receive-calls-in-the-mobile-app-1.png)<https://downloads.intercomcdn.com/i/o/465531231/adc62ec82732cf0ca68995c7/How-to-receive-calls-in-the-mobile-app.png>

 

Please don't set up the incoming calls to ring **simultaneously** to the mobile app and a cell phone number **on the same device**: as soon as you pick up either of them, the call will get dropped!

We recommend enabling **an extra call forwarding option** in addition to the mobile app, If your network is unstable, to avoid going into DnD.

### Listening to voicemails and call records

Go to the **Journal** section and tap on the call/voicemail in the list. You can listen to a voicemail/call record, download it or share in the social networks by sending the recording to a selected contact.

![](https://support.mightycall.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio7585815617d291d1157aa034a2d0f42f8Screenshot_157-1.png)<https://downloads.intercomcdn.com/i/o/758581561/7d291d1157aa034a2d0f42f8/Screenshot_157.png>

To view the transcription of the received voicemail on iOS, tap on the word **Transcription** and swipe up to expand the text.

### Blocking unwanted calls

If you do not want to receive calls from certain numbers, select a call from the list in the **Journal**, tap on **the three dots** in the upper right corner of the screen and select the **Block number** option from the menu.

![](https://support.mightycall.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio7585000440928bb65138bccca96feb1afScreenshot_154-1.png)<https://downloads.intercomcdn.com/i/o/758500044/0928bb65138bccca96feb1af/Screenshot_154.png>

 

The number will be sent to the **Block list** applied to your call flow. If there are no **Block lists**, the first one will be created for all currently existing call flows.

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