---
title: Multi-level IVR (Classic)
description: "Multi-level IVR is an IVR that allows creating a voice menu with a wider choice of paths in your call flow. This is crucial for the following use cases, among others: To set multi-level IVR for your c"
---

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# Multi-level IVR (Classic)

**Multi-level IVR** is an IVR that allows creating a voice menu with a wider choice of paths in your call flow. This is crucial for the following use cases, among others:

1. Your company provides services in different languages.
2. Your company has several offices or departments, and the incoming calls should be directed accordingly.

![](https://support.mightycall.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio751857578ee190776d5907535015c3b77mivr.gif)<https://downloads.intercomcdn.com/i/o/751857578/ee190776d5907535015c3b77/mivr.gif>

### Setting up multi-level IVR

To set multi-level IVR for your call flow, you would need to set up a single-level IVR first.

- Click on the **Action** menu (a circle of seven dots).

![](https://support.mightycall.com/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio751763081c3cb01d07b4b0b61cb4e2aa3Screenshot_523-2.png?width=250&height=244&name=downloads.intercomcdn.comio751763081c3cb01d07b4b0b61cb4e2aa3Screenshot_523-2.png)<https://downloads.intercomcdn.com/i/o/751763081/c3cb01d07b4b0b61cb4e2aa3/Screenshot_523.png>

- Select **Voice Menu**.

![](https://support.mightycall.com/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio751763261a298c04458b719ebb169d8d9Screenshot_530-2.png?width=250&height=237&name=downloads.intercomcdn.comio751763261a298c04458b719ebb169d8d9Screenshot_530-2.png)<https://downloads.intercomcdn.com/i/o/751763261/a298c04458b719ebb169d8d9/Screenshot_530.png>

- Record your own greeting for the voice menu, for example, *For English, press 1. For Spanish, press 2*.

![](https://support.mightycall.com/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio7517663309f32323427c3a5eb17efbc15Screenshot_531-2.png?width=550&height=214&name=downloads.intercomcdn.comio7517663309f32323427c3a5eb17efbc15Screenshot_531-2.png)<https://downloads.intercomcdn.com/i/o/751766330/9f32323427c3a5eb17efbc15/Screenshot_531.png>

- To add the second level of the IVR, choose the **Voice menu** for option 1 and upload a file with further instructions in English (e.g. *for Sales press 1, for Support press 2*). The chosen actions (e.g. for Sales/Support) should be selected on the second level.

![](https://support.mightycall.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio499984548deea46b2b5f26c10eb10366cindex3-1.png)<https://downloads.intercomcdn.com/i/o/499984548/deea46b2b5f26c10eb10366c/index3.png>

- For option 2, again, choose **Voice menu** and upload instructions in Spanish. Once done, set your options on the second level.

To return to the previous level, a caller can press **\*** **(star)**. You can also add this to your voice instructions for easier navigation.

The maximum number of IVR levels is **10**, yet for the best user experience, we do not recommend creating more than two.

Don't forget to click on **Save changes** to save your progress!

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