--- title: General Voicemail Box (Classic) description: General Voicemail Box (GVM) allows configuring the general company voicemail box without creating a separate user. Its key feature is that voicemails left for a specific user are only seen by this use --- [Skip to content](https://support.mightycall.com/general-voicemail-box-mc#main-content) [![Logo MightyCall 32x35](https://support.mightycall.com/hs-fs/hubfs/Logo%20MightyCall%2032x35.png?width=33&height=35&name=Logo%20MightyCall%2032x35.png)](https://support.mightycall.com/?hsLang=en) - [View status page](https://status.mightycall.com/) - [Submit ticket](https://share.hsforms.com/1soAJALfaT0uWAbdbOnNPWA8ozk) - [Visit our website](https://mightycall.com/) Open main navigation Close main navigation - [View status page](https://status.mightycall.com/) - [Submit ticket](https://share.hsforms.com/1soAJALfaT0uWAbdbOnNPWA8ozk) - [Visit our website](https://mightycall.com/) - How can we help you? - There are no suggestions because the search field is empty. 1. [MightyCall Help Center](https://support.mightycall.com/?hsLang=en) 2. [MightyCall Classic](https://support.mightycall.com/mightycall-classic?hsLang=en) 3. [Call Flow](https://support.mightycall.com/mightycall-classic?hsLang=en#call-flow) # General Voicemail Box (Classic) **General Voicemail Box** (**GVM**) allows configuring the general company voicemail box without creating a separate user. Its key feature is that voicemails left for a specific user are only seen by this user and by the Administrators, while GVM voicemails can be seen and handled by everyone on the MightyCall account. There are three main scenarios where GVM can be used in call flows: ### Call to Group **Call to Group** has a **No-answer** rule with the **Leave Voicemail \> GVM** option in the drop-down list: ![](https://support.mightycall.com/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio7514515679ffb832caa985b92b709c46cScreenshot_518-1.png?width=550&height=427&name=downloads.intercomcdn.comio7514515679ffb832caa985b92b709c46cScreenshot_518-1.png)   Once you choose GVM, you can set a voice greeting. To do that, click **General Voicemail Box Settings.** Please note that the voice greeting will always be played for any incoming call, regardless the call flow it came through. The same goes for the next two scenarios. ![](https://support.mightycall.com/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio50001257369f33ad18a08f8ab5e297a54index5-1.png?width=550&height=400&name=downloads.intercomcdn.comio50001257369f33ad18a08f8ab5e297a54index5-1.png) ### Call Queue For the Call Queue, it will be **and then \> Leave Voicemail \> GVM***:* ![](https://support.mightycall.com/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio7514521310d09dd19798d844d6d8cdc04Screenshot_520-1.png?width=550&height=513&name=downloads.intercomcdn.comio7514521310d09dd19798d844d6d8cdc04Screenshot_520-1.png)   You can also select GVM as an option to play invitation to leave a voicemail. Once you choose GVM, click **General Voicemail Box Settings** to choose a voice greeting. ### Leave Voicemail There is an option to leave voicemail in GVM, not for a user: ![](https://support.mightycall.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio465446617a6492bc77bc3cadce1eb558bGeneral-Voicemail-Box-4-1.png) ### GVM Notifications Once a new VM lands in GVM, every user receives an email notification if they have **Send new Voicemail notifications via Email** enabled.   ![](https://support.mightycall.com/hs-fs/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets6475db2247016e7aaea653c6images64922812885de842a5d8c842file-mKw7dTH7as.png?width=300&height=188&name=d33v4339jhl8k0.cloudfront.netdocsassets6475db2247016e7aaea653c6images64922812885de842a5d8c842file-mKw7dTH7as.png) ### GVM in the Journal There is a filter **General Voicemail Box** that can be enabled in the Journal to show the voicemails in GVM.   ![](https://support.mightycall.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets6475db2247016e7aaea653c6images649228445fc2fe6b6dc605d1file-dqO2jJswXg.png)   Administrators can access and delete all the voicemails, including those left in the GVM. As for users, they can access voicemails left for their extension and for the GVM, yet they can only delete their extension voicemails. - [MightyCall Call Center](https://support.mightycall.com/mightycall-call-center?hsLang=en#main-content) - [Profile & Settings](https://support.mightycall.com/mightycall-call-center?hsLang=en#profile-settings) - [Subscription & Billing](https://support.mightycall.com/mightycall-call-center?hsLang=en#subscription-billing) - [Payment Methods](https://support.mightycall.com/mightycall-call-center?hsLang=en#payment-methods) - [Auto Dialer](https://support.mightycall.com/mightycall-call-center?hsLang=en#auto-dialer) - [Calling & Messaging](https://support.mightycall.com/mightycall-call-center?hsLang=en#calling-messaging) - [Messaging Compliance](https://support.mightycall.com/mightycall-call-center?hsLang=en#messaging-compliance) - [Call Flow Setup](https://support.mightycall.com/mightycall-call-center?hsLang=en#call-flow-setup) - [Numbers](https://support.mightycall.com/mightycall-call-center?hsLang=en#numbers) - [Team Management](https://support.mightycall.com/mightycall-call-center?hsLang=en#team-management) - [Workspaces](https://support.mightycall.com/mightycall-call-center?hsLang=en#workspaces) - [Reports](https://support.mightycall.com/mightycall-call-center?hsLang=en#reports) - [Mobile App](https://support.mightycall.com/mightycall-call-center?hsLang=en#mobile-app) - [Desktop App](https://support.mightycall.com/mightycall-call-center?hsLang=en#desktop-app) - [Integrations](https://support.mightycall.com/mightycall-call-center?hsLang=en#integrations) - [Deskphone Guides](https://support.mightycall.com/mightycall-call-center?hsLang=en#deskphone-guides) - [FAQs](https://support.mightycall.com/mightycall-call-center?hsLang=en#faqs) - [MightyCall Classic](https://support.mightycall.com/mightycall-classic?hsLang=en#main-content) - [Personal Settings](https://support.mightycall.com/mightycall-classic?hsLang=en#personal-settings) - [Subscription & Billing](https://support.mightycall.com/mightycall-classic?hsLang=en#subscription-billing) - [Calling & Messaging](https://support.mightycall.com/mightycall-classic?hsLang=en#calling-messaging) - [Messaging Compliance](https://support.mightycall.com/mightycall-classic?hsLang=en#messaging-compliance) - [Call Flow](https://support.mightycall.com/mightycall-classic?hsLang=en#call-flow) - [Team & Roles](https://support.mightycall.com/mightycall-classic?hsLang=en#team-roles) - [Business Numbers](https://support.mightycall.com/mightycall-classic?hsLang=en#business-numbers) - [Mobile App](https://support.mightycall.com/mightycall-classic?hsLang=en#mobile-app) - [Integrations](https://support.mightycall.com/mightycall-classic?hsLang=en#integrations) - [Deskphone Guides](https://support.mightycall.com/mightycall-classic?hsLang=en#deskphone-guides) - [FAQs](https://support.mightycall.com/mightycall-classic?hsLang=en#faqs) [mailto:support@mightycall.com](mailto:support@mightycall.com) Copyright © 2025, MightyCall