Your company provides services in different languages.
Your company has several offices or departments, and the incoming calls should be directed accordingly.
Setting up multi-level IVR
To set multi-level IVR for your call flow, you would need to set up a single-level IVR first.
Click on the Action menu (a circle of seven dots).
Select Voice Menu.
Record your own greeting for the voice menu, for example, For English, press 1. For Spanish, press 2.
To add the second level of the IVR, choose the Voice menu for option 1 and upload a file with further instructions in English (e.g. for Sales press 1, for Support press 2). The chosen actions (e.g. for Sales/Support) should be selected on the second level.
For option 2, again, choose Voice menu and upload instructions in Spanish. Once done, set your options on the second level.