This feature allows callers to locate a person by specifying their name instead of an extension. A caller will be prompted to enter the first few letters of a person’s first or last name using their phone’s keypad.
How does it work?
The system will ask the caller to enter the first few letters of a person’s first or last name using their phone’s keypad. The caller will then hear a message, You are trying to reach... (The caller will hear the selected person’s pre-recorded voice greeting.)
If this is correct, the caller can connect to the selected person by pressing the # (hash) key.
In case of a typo, the caller will hear the following message, We were not able to find the name you have entered, please try again. To start over, the caller can press * (star) to try again.
Enabling Dial by Name for a user
- To enable this feature, go to your Settings → Additional and check Dial by Name.
- Next, go to Greetings & Media and upload a greeting: it should include you pronouncing your first & last name clearly.
Dial by Name in call flows
First, please make sure you have Dial by Name enabled in your Settings. If you want to add a call flow with the Dial by Name option, follow the steps below:
- Click on the action menu (a circle of seven dots).
- Select Dial by Name.
Don't forget to click on Save changes to save your progress!