Telephony User Interface (TUI)

MightyCall supports a Telephony User Interface (TUI). A TUI allows you to transfer calls, put your call on hold, or make a second (consultation) call just by using your phone keypad, cutting out obnoxious alternative methods of needing to do so. TUI allows you to manage these calls in a number of ways on your cell phone, deskphone or a softphone.

Using TUI

Direct transfer:

Press **101# to make a direct transfer.

Consultative Transfer:

Press ## sequentially during a conversation and wait for an audio guide to play. The following options are available:

Press 1 – make a call to another person (a second line).

Press 2 – merge all active calls into a conference.

Press 3 – disconnect the second line.

Press 4 – return to the first line (the second line will be put on hold).

For example:

During a conversation, press:

• ## 101 # [call another person (second line) … conversation with the second line] ## 1 or hang up – the initial call will be transferred.
• ## 101 # [call another person (second line) … conversation with the second line] ## 2 – a conference call for 3 members.
• ## 101 # [call another person (second line) … conversation with the second line] ## 3 – transfer the initial call to another party.
• ## 101 # [call another person (second line) … conversation with the second line] ## 4 – return to the first line, the second line will be put on hold.